Global Unified Communication as a Service (UCaaS) Market

- Size, Trend, Share, Opportunity Analysis & Forecast, 2014-2025

  • Date ICT & Media
  • Date February 2017
  • price $3619
 
 

Unified Communication as a Service (UCaaS) Market Overview

Unified communications as a Service (UCaaS) refers to a delivery model in which several communication and collaboration applications and services are outsourced to a third-party provider over an IP network, particularly the public internet. (UCaaS) technologies include enterprise messaging, telephony and video conferencing. A lot of companies adopt UCaaS to minimize capital and operational expenses associated with a unified solution.

The market is segmented on the basis of component, application, enterprise size and geography. Based on component, the market is divided into telephony, messaging, conferencing and collaboration applications. By application, the market is categorized into banking, financial services and insurance (BFSI), retail, telecom & IT, government, healthcare, hospitality and others (logistics and transportation). On the basis of enterprise size, the global industry is broadly classified into small enterprises, medium enterprises and large enterprises. Geographically, the global market is analyzed across North America, Europe, Asia-Pacific and LAMEA.

Market Dynamics:

Drivers:

  • Low cost of UCaaS solution
  • Increased adoption of the service in small and medium enterprises

Restraints:

  • Lack of awareness concerning UCaaS solutions
  • Privacy and security concerns

Market Players:

Key players in the global unified communication as a services market are IBM Corporation, Abaya Inc., Cisco Systems Inc., Microsoft Corporation, Computer Science Corporation, Hewlett-Packard Development Company, Polycom Inc., Verizon Enterprise Solutions and Voss Solutions among others.

KEY TAKEAWAYS
Global Unified Communication as a Service (UCaaS) Market

MARKET LANDSCAPE

By Component

  • Telephony
  • Messaging
  • Conferencing
  • Collaboration applications

By Application

  • Banking
  • Financial services and insurance (BFSI)
  • Retail
  • Telecom & IT
  • Government
  • Healthcare
  • Hospitality
  • Others (logistics and transportation)

By Enterprise Size

  • Small enterprises
  • Medium enterprises
  • Large enterprises

By Geography

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • UK
    • Germany
    • France
    • Spain
    • Italy
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • Australia
    • South Korea
    • Rest of Asia-Pacific
  • LAMEA
    • Brazil
    • Saudi Arabia
    • South Africa
    • Rest of LAMEA
1. Executive summary
1.1. Key findings
1.2. Market attractiveness and trend analysis
1.3. Competitive landscape and recent industry development analysis (2014-2016)
2. Introduction
2.1. Report description
2.2. Scope and definitions
2.3. Research methodology
3. Market landscape
3.1. Growth drivers
3.1.1. Impact analysis
3.2. Restraints and challenges
3.2.1. Impact analysis
3.3. Porter’s analysis
3.3.1. Bargaining power of buyers
3.3.2. Bargaining power of suppliers
3.3.3. Threat of substitutes
3.3.4. Industry rivalry
3.3.5. Threat of new entrants
3.4. Global unified communication as a service (UCaaS) market shares analysis, 2014-2025
3.4.1. Global unified communication as a service (UCaaS) market shares by component, 2014-2025
3.4.2. Global unified communication as a service (UCaaS) market shares by application, 2014-2025
3.4.3. Global unified communication as a service (UCaaS) market shares by enterprise size, 2014-2025
3.4.4. Global unified communication as a service (UCaaS) market shares by geography, 2014-2025
4. Global unified communication as a service (UCaaS) market, by component
4.1. Telephony
4.1.1. Historical market size by region, 2014-2016
4.1.2. Market forecast by region, 2017-2025
4.2. Messaging
4.2.1. Historical market size by region, 2014-2016
4.2.2. Market forecast by region, 2017-2025
4.3. Conferencing
4.3.1. Historical market size by region, 2014-2016
4.3.2. Market forecast by region, 2017-2025
4.4. Collaboration applications
4.4.1. Historical market size by region, 2014-2016
4.4.2. Market forecast by region, 2017-2025
5. Global unified communication as a service (UCaaS) market, by application  
5.1. Banking
5.1.1. Historical market size by region, 2014-2016
5.1.2. Market forecast by region, 2017-2025
5.2.  Financial services and insurance (BFSI)
5.2.1. Historical market size by region, 2014-2016
5.2.2. Market forecast by region, 2017-2025
5.3. Retail
5.3.1. Historical market size by region, 2014-2016
5.3.2. Market forecast by region, 2017-2025
5.4. Telecom & IT
5.4.1. Historical market size by region, 2014-2016
5.4.2. Market forecast by region, 2017-2025
5.5. Telecom & IT
5.5.1. Historical market size by region, 2014-2016
5.5.2. Market forecast by region, 2017-2025
5.6. Healthcare
5.6.1. Historical market size by region, 2014-2016
5.6.2. Market forecast by region, 2017-2025
5.7. Hospitality
5.7.1. Historical market size by region, 2014-2016
5.7.2. Market forecast by region, 2017-2025
5.8. Others
5.8.1. Historical market size by region, 2014-2016
5.8.2. Market forecast by region, 2017-2025
6. Global unified communication as a service (UCaaS) market, by enterprise size  
6.1. Small enterprises
6.1.1. Historical market size by region, 2014-2016
6.1.2. Market forecast by region, 2017-2025
6.2. Medium enterprises
6.2.1. Historical market size by region, 2014-2016
6.2.2. Market forecast by region, 2017-2025
6.3.  Large enterprises
6.3.1. Historical market size by region, 2014-2016
6.3.2. Market forecast by region, 2017-2025
7. Global unified communication as a service (UCaaS) market, by geography  
7.1. North America
7.1.1. U.S.
7.1.1.1. Historical market size by region, 2014-2016
7.1.1.2. Market forecast by region, 2017-2025
7.1.2. Canada
7.1.2.1. Historical market size by region, 2014-2016
7.1.2.2. Market forecast by region, 2017-2025
7.1.3. Mexico
7.1.3.1. Historical market size by region, 2014-2016
7.1.3.2. Market forecast by region, 2017-2025
7.2. Europe
7.2.1. UK
7.2.1.1. Historical market size by region, 2014-2016
7.2.1.2. Market forecast by region, 2017-2025
7.2.2. Germany
7.2.2.1. Historical market size by region, 2014-2016
7.2.2.2. Market forecast by region, 2017-2025
7.2.3. France
7.2.3.1. Historical market size by region, 2014-2016
7.2.3.2. Market forecast by region, 2017-2025
7.2.4. Spain
7.2.4.1. Historical market size by region, 2014-2016
7.2.4.2. Market forecast by region, 2017-2025
7.2.5. Italy
7.2.5.1. Historical market size by region, 2014-2016
7.2.5.2. Market forecast by region, 2017-2025
7.2.6. Rest of Europe
7.2.6.1. Historical market size by region, 2014-2016
7.2.6.2. Market forecast by region, 2017-2025
7.3. Asia-Pacific
7.3.1. China
7.3.1.1. Historical market size by region, 2014-2016
7.3.1.2. Market forecast by region, 2017-2025
7.3.2. Japan
7.3.2.1. Historical market size by region, 2014-2016
7.3.2.2. Market forecast by region, 2017-2025
7.3.3. India
7.3.3.1. Historical market size by region, 2014-2016
7.3.3.2. Market forecast by region, 2017-2025
7.3.4. Australia
7.3.4.1. Historical market size by region, 2014-2016
7.3.4.2. Market forecast by region, 2017-2025
7.3.5. South Korea
7.3.5.1. Historical market size by region, 2014-2016
7.3.5.2. Market forecast by Region, 2017-2025
7.3.6. Rest of Asia-Pacific
7.3.6.1. Historical market size by region, 2014-2016
7.3.6.2. Market forecast by region, 2017-2025
7.4. LAMEA
7.4.1. Brazil
7.4.1.1. Historical market size by region, 2014-2016
7.4.1.2. Market forecast by region, 2017-2025
7.4.2. Saudi Arabia
7.4.2.1. Historical market size by region, 2014-2016
7.4.2.2. Market forecast by region, 2017-2025
7.4.3. South Africa
7.4.3.1. Historical market size by region, 2014-2016
7.4.3.2. Market forecast by region, 2017-2025
7.4.4. Rest of LAMEA
7.4.4.1. Historical market size by region, 2014-2016
7.4.4.2. Market forecast by region, 2017-2025
8. Company profiles
8.1. IBM Corporation
8.1.1. Overview
8.1.2. Financials and business segments
8.1.3. Recent developments
8.2. Abaya Inc.,
8.2.1.  Overview
8.2.2. Financials and business segments
8.2.3. Recent developments
8.3. Cisco Systems Inc.
8.3.1. Overview
8.3.2. Financials and business segments
8.3.3. Recent developments
8.4. Microsoft Corporation
8.4.1.  Overview
8.4.2. Financials and business segments
8.4.3. Recent developments
8.5. Computer Science Corporation
8.5.1. Overview
8.5.2. Financials and business segments
8.5.3. Recent developments
8.6. Hewlett-Packard Development Company
8.6.1.  Overview
8.6.2. Financials and business segments
8.6.3. Recent developments
8.7. Polycom Inc
8.7.1. Overview
8.7.2. Financials and business segments
8.7.3. Recent developments
8.8. Verizon Enterprise Solutions
8.8.1.  Overview
8.8.2. Financials and business segments
8.8.3. Recent developments
8.9. Voss Solutions
8.9.1. Overview
8.9.2. Financials and business segments
8.9.3. Recent developments
8.10. Star2star Communications
8.10.1.  Overview
8.10.2. Financials and business segments
8.10.3. Recent developments

List of Tables

Table 1. Unified Communication as a Service Market Share, by Component, 2014-2025
Table 2. Unified Communication as a Service Market Share, by Application, 2014-2025
Table 3. Unified Communication as a Service Market Share, by Enterprise Size, 2014-2025
Table 4. Unified Communication as a Service Market Share, by Region, 2014-2025
Table 5. Unified Communication as a Service Market Value for Telephony, by Region, 2017-2025, $million
Table 6. Unified Communication as a Service Market Value for Messaging, by Region, 2017-2025, $million
Table 7. Unified Communication as a Service Market Value for Conferencing, by Region, 2017-2025, $million
Table 8. Unified Communication as a Service Market Value for Collaboration Application, by Region, 2017-2025, $million
Table 9. Unified Communication as a Service Market Value for Banking, by Region, 2017-2025, $million
Table 10. Unified Communication as a Service Market Value for Financial Services and Insurance, by Region, 2017-2025, $million
Table 11. Unified Communication as a Service Market Value for Retail, by Region, 2017-2025, $million
Table 12. Unified Communication as a Service Market Value for Telecom & IT, by Region, 2017-2025, $million
Table 13. Unified Communication as a Service Market Value for Healthcare, by Region, 2017-2025, $million
Table 14. Unified Communication as a Service Market Value for Hospitality, by Region, 2017-2025, $million
Table 15. Unified Communication as a Service Market Value for Others, by Region, 2017-2025, $million
Table 16. Unified Communication as a Service Market Value for Small Enterprises, by Region, 2017-2025, $million
Table 17. Unified Communication as a Service Market Value for Medium Enterprises, by Region, 2017-2025, $million
Table 18. Unified Communication as a Service Market Value for Large Enterprises, by Region, 2017-2025, $million
Table 19. Unified Communication as a Service Market Value for North America, by Country, 2014-2025, $million
Table 20. Unified Communication as a Service Market Value for North America, by Component, 2014-2025, $million
Table 21. Unified Communication as a Service Market Value for North America, by Application, 2014-2025, $million
Table 22. Unified Communication as a Service Market Value for North America, by Enterprise Size, 2014-2025, $million
Table 23. Unified Communication as a Service Market Value for Europe, by Country, 2014-2025, $million
Table 24. Unified Communication as a Service Market Value for Europe, by Component, 2014-2025, $million
Table 25. Unified Communication as a Service Market Value for Europe, by Application, 2014-2025, $million
Table 26. Unified Communication as a Service Market Value for Europe, by Enterprise Size, 2014-2025, $million
Table 27. Unified Communication as a Service Market Value for Asia-Pacific, by Country, 2014-2025, $million
Table 28. Unified Communication as a Service Market Value for Asia-Pacific, by Component, 2014-2025, $million
Table 29. Unified Communication as a Service Market Value for Asia-Pacific, by Application, 2014-2025, $million
Table 30. Unified Communication as a Service Market Value for Asia-Pacific, by Enterprise Size, 2014-2025, $million
Table 31. Unified Communication as a Service Market Value for LAMEA, by Country, 2014-2025, $million
Table 32. Unified Communication as a Service Market Value for LAMEA, by Component, 2014-2025, $million
Table 33. Unified Communication as a Service Market Value for LAMEA, by Application, 2014-2025, $million
Table 34. Unified Communication as a Service Market Value for LAMEA, by Enterprise Size, 2014-2025, $million
Table 35. IBM Corporation - Company Snapshot
Table 36. Abaya Inc. - Company Snapshot
Table 37. Cisco Systems Inc. - Company Snapshot
Table 38. Microsoft Corporation - Company Snapshot
Table 39. Computer Science Corporation - Company Snapshot
Table 40. Hewlett-Packard Development Company - Company Snapshot
Table 41. Polycom Inc - Company Snapshot
Table 42. Verizon Enterprise Solutions - Company Snapshot
Table 43. Voss Solutions - Company Snapshot
Table 44. Star2star Communications - Company Snapshot

List of Figures

Figure 1. Unified Communication as a Service: Telephony Market Value, 2014-2016, $million
Figure 2. Unified Communication as a Service: Messaging Market Value, 2014-2016, $million
Figure 3. Unified Communication as a Service: Conferencing Market Value, 2014-2016, $million
Figure 4. Unified Communication as a Service: Collaboration Application Market Value, 2014-2016, $million
Figure 5. Unified Communication as a Service: Banking Market Value, 2014-2016, $million
Figure 6. Unified Communication as a Service: Financial Services and Insurance Market Value, 2014-2016, $million
Figure 7. Unified Communication as a Service: Retail Market Value, 2014-2016, $million
Figure 8. Unified Communication as a Service: Telecom & IT Market Value, 2014-2016, $million
Figure 9. Unified Communication as a Service: Healthcare Market Value, 2014-2016, $million
Figure 10. Unified Communication as a Service: Hospitality Market Value, 2014-2016, $million
Figure 11. Unified Communication as a Service: Others Market Value, 2014-2016, $million
Figure 12. Unified Communication as a Service: Small Enterprises Market Value, 2014-2016, $million
Figure 13. Unified Communication as a Service: Medium Enterprises Market Values, 2014-2016, $million
Figure 14. Unified Communication as a Service: Large Enterprises Market Value, 2014-2016, $million
Figure 15. Unified Communication as a Service: U.S. Market Value, 2014-2016, $million
Figure 16. Unified Communication as a Service: U.S. Market Value, 2017-2025, $million
Figure 17. Unified Communication as a Service: Canada Market Value, 2014-2016, $million
Figure 18. Unified Communication as a Service: Canada Market Value, 2017-2025, $million
Figure 19. Unified Communication as a Service: Mexico Market Value, 2014-2016, $million
Figure 20. Unified Communication as a Service: Mexico Market Value, 2017-2025, $million
Figure 21. Unified Communication as a Service: UK Market Value, 2014-2016, $million
Figure 22. Unified Communication as a Service: UK Market Value, 2017-2025, $million
Figure 23. Unified Communication as a Service: Germany Market Value, 2014-2016, $million
Figure 24. Unified Communication as a Service: Germany Market Value, 2017-2025, $million
Figure 25. Unified Communication as a Service: France Market Value, 2014-2016, $million
Figure 26. Unified Communication as a Service: France Market Value, 2017-2025, $million
Figure 27. Unified Communication as a Service: Spain Market Value, 2014-2016, $million
Figure 28. Unified Communication as a Service: Spain Market Value, 2017-2025, $million
Figure 29. Unified Communication as a Service: Italy Market Value, 2014-2016, $million
Figure 30. Unified Communication as a Service: Italy Market Value, 2017-2025, $million
Figure 31. Unified Communication as a Service: Rest of Europe Market Value, 2014-2016, $million
Figure 32. Unified Communication as a Service: Rest of Europe Market Value, 2017-2025, $million
Figure 33. Unified Communication as a Service: China Market Value, 2014-2016, $million
Figure 34. Unified Communication as a Service: China Market Value, 2017-2025, $million
Figure 35. Unified Communication as a Service: Japan Market Value, 2014-2016, $million
Figure 36. Unified Communication as a Service: Japan Market Value, 2017-2025, $million
Figure 37. Unified Communication as a Service: India Market Value, 2014-2016, $million
Figure 38. Unified Communication as a Service: India Market Value, 2017-2025, $million
Figure 39. Unified Communication as a Service: Australia Market Value, 2014-2016, $million
Figure 40. Unified Communication as a Service: Australia Market Value, 2017-2025, $million
Figure 41. Unified Communication as a Service: South Korea Market Value, 2014-2016, $million
Figure 42. Unified Communication as a Service: South Korea Market Value, 2017-2025, $million
Figure 43. Unified Communication as a Service: Rest of Asia-Pacific Market Value, 2014-2016, $million
Figure 44. Unified Communication as a Service: Rest of Asia-Pacific Market Value, 2017-2025, $million
Figure 45. Unified Communication as a Service: Brazil Market Value, 2014-2016, $million
Figure 46. Unified Communication as a Service: Brazil Market Value, 2017-2025, $million
Figure 47. Unified Communication as a Service: Saudi Arabia Market Value, 2014-2016, $million
Figure 48. Unified Communication as a Service: Saudi Arabia Market Value, 2017-2025, $million
Figure 49. Unified Communication as a Service: South Africa Market Value, 2014-2016, $million
Figure 50. Unified Communication as a Service: South Africa Market Value, 2017-2025, $million
Figure 51. Unified Communication as a Service: Rest of LAMEA Market Value, 2014-2016, $million
Figure 52. Unified Communication as a Service: Rest of LAMEA Market Value, 2017-2025, $million
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